Shipping policy

Shipping Policy

Effective Date: July 10, 2026

1. Shipping Destinations

We currently ship within Germany and to selected countries within the European Union.

A list of available shipping destinations is displayed during checkout.

2. Shipping Costs

Shipping costs are calculated and displayed transparently during checkout before the order is completed.

Typical shipping rates:

  • Germany: €3.95
  • European Union: €9.99

Where offered, free shipping may apply to orders over €99.00. Any applicable free shipping threshold will be displayed during checkout.

3. Delivery Times

Estimated delivery times are:

Germany

  • 2–5 business days

European Union

  • 5–10 business days

Delivery times begin once payment has been successfully received, unless otherwise stated.

Please note that all delivery times are estimates and may vary due to circumstances beyond our control.

4. Limited Releases (“Drops”)

During limited product releases (“Drops”), order volumes may be significantly higher than usual.

As a result:

  • order processing may take longer;
  • shipping may be delayed;
  • orders are processed in the order they are received.

We appreciate your patience during high-demand releases.

5. Pre-Orders

Products marked as Pre-Order are produced or prepared after your order has been placed.

Please note:

  • estimated delivery dates are shown on the respective product page;
  • production begins after the order is placed where applicable;
  • delivery may take several weeks;
  • delays may occur due to production, logistics or customs.

If your order contains both pre-order items and in-stock products, the order will generally be shipped together once all items are available, unless otherwise stated.

6. Shipping Carriers

Orders are shipped using trusted shipping providers such as:

  • DHL
  • UPS
  • or comparable courier services.

The carrier may vary depending on the destination and shipping method selected.

7. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation by email containing a tracking link, where available.

8. Undeliverable Shipments

If a shipment cannot be delivered and is returned to us (for example due to an incorrect address, failed delivery attempts or failure to collect the parcel), we reserve the right to:

  • charge the customer for the cost of reshipping; or
  • cancel the order and refund the purchase price, less any shipping costs incurred where permitted by law.

9. Damaged Deliveries

Please inspect your order upon delivery.

If your parcel or the goods appear to have been damaged during transport, we recommend that you:

  • report the damage to the delivery carrier as soon as possible; and
  • contact us promptly so that we can assist you.

Your statutory rights remain unaffected.

10. Risk of Loss

For consumers, the risk of accidental loss or damage passes to the customer only when the goods have been delivered.

For business customers, the risk passes upon handover of the goods to the shipping carrier, unless mandatory law provides otherwise.

11. Delivery Delays

Delivery delays may occur due to circumstances including, but not limited to:

  • exceptionally high demand during product drops;
  • production delays;
  • customs processing;
  • strikes;
  • severe weather;
  • force majeure or other events beyond our reasonable control.

Where significant delays occur, we will inform affected customers as soon as reasonably possible.

12. Customs Duties and International Shipments

Orders shipped outside the European Union may be subject to:

  • customs duties;
  • import taxes;
  • VAT;
  • customs clearance fees; or
  • other charges imposed by local authorities.

These charges are the sole responsibility of the customer and are not included in our product prices or shipping fees unless expressly stated otherwise.